HelpDesk Support
The I.T. HelpDesk provides students, faculty and staff at McKendree University with
a centralized point of contact for technical support services.
Whether the problem is email, your ID, account, or another technical question, the I.T. HelpDesk is here with support and troubleshooting, and expert consulting for advanced questions.
Features
- During posted working hours, the HelpDesk staff are available to answer questions
by telephone, email, or on a walk-in basis.
- We provide limited support for personally owned employee and student computers at
walk-in service only. The amount of time given to each laptop is based off of other
demand for our services and severity of the issue.
- Support for departmentally and personally owned computers via phone and email.
- If you have any tech questions, give us a holler. We can help coach or direct you
on resolving many common computer problems, including backing up data, securing your
computer, and updating your operating system and applications.
- Referrals to expert systems consultants specializing in Windows, Macintosh, Linux
or desktop and networking systems.
- Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications.
Cost
Consulting with the I.T. HelpDesk via phone, email, or the walk-in services is available at no cost to students, faculty, and staff.
